Return Policy
We always strive to deliver fresh and high-quality vegetables to our customers. Since vegetables are perishable items, our return and refund policy is as follows:
1. Check at the time of delivery
- Please check the vegetables at the time of delivery.
- If you find any item damaged, spoiled, or of poor quality, you can refuse to accept it, and we will not charge you for that item.
2. Report within 24 hours
- If you notice any issue with your vegetables after delivery, you must report it within 24 hours of receiving your order.
- Kindly provide a photo/video of the damaged or spoiled items to our customer support team.
3. Eligibility for refund/replacement
- Refunds or replacements are only applicable for items that are damaged, spoiled, or missing at the time of delivery..
- We do not accept returns or refunds for items that have been kept for longer than 24 hours after delivery.
4. Refund method
- Approved refunds will be credited to your original payment method or added as wallet balance within st 3–5 working days.
5.Non-returnable items
- Fresh vegetables cannot be returned once accepted in good condition at the time of delivery.
